Kaizen Company recognizes the crucial role of customer care in its operations and aims to formalize its approach to ensure excellence.
The key objectives of this policy include:
1. Prioritizing customer care.
2. Regular feedback to enhance service.
3. Ensuring employee competence.
4. Monitoring customer care strategies.
5. Providing accessible complaint recording systems to record complaints about any aspect of
the company’s activities.
6. Resolving complaints within defined time frames.
7. Enforcing a code of conduct for staff, and issuing a Customer Charter outlining minimum
service standards for customers.
